Associate, Customer Experience Reporting Specialist, Consumer Banking Group

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Skills you'll use

What you'll do

• Manage end-to-end customer experience reporting operations.
• Generate CE dashboards and performance reports for business and regulatory stakeholders.
• Extract data from source systems using defined business logic and reporting requirements.
• Validate reporting accuracy, completeness, and timeliness.
• Support reporting and automation requirements using Excel and other reporting tools.
• Develop and automate reports using Excel, SQL, Python, Qlik Sense, and other applicable technologies.
• Create and maintain reporting SOPs, process maps, and control documentation.
• Conduct reporting walkthroughs and explain reporting methodologies, logic, calculations, and reported figures to stakeholders and auditors.
• Drive continuous improvement in CE metrics, reporting frameworks, and reporting processes.
• Required Experience

Who can apply

• Minimum 2+ years of experience in MIS, Reporting, Analytics, or Data Management.
• Experience in handling regulatory reporting and management reporting is preferred.

About DBS

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