E-commerce & D2C Brand

Customer Support Executive — Fresher Job in Gorakhpur

Job · Full-timeHybridGorakhpur, Uttar PradeshFresher / 0-1 years15K/mo4 openingsWithin 30 days

About this role

E-commerce & D2C Brand is hiring a Customer Support Executive in Gorakhpur. This is a full-time, entry-level role open to freshers and candidates with up to one year of experience. About the role You will join the customer support team and own a defined scope of work from day one. Training is on…

Skills you'll use

CommunicationCRMTicketing ToolsProblem SolvingMS ExcelEmail EtiquetteProduct KnowledgeEscalation HandlingDocumentationEmpathy

What you'll do

Respond to customer queries across chat, email and phone.
Log every interaction accurately in the ticketing system.
Escalate unresolved issues with a clear written summary.
Update the help-centre articles when a gap is found.
Document your work so the next person can pick it up

Who can apply

Education: pursuing or completed any Bachelor’s degree
Graduation year: 2025, 2026 or 2027 batch
Minimum 60% / 6.0 CGPA (relaxable for candidates with strong practical projects)
Technical skills: working knowledge of Communication, CRM, Ticketing Tools, Problem Solving
Soft skills: clear written communication, ownership, willingness to document work
Experience: none required — freshers welcome; prior projects or certifications are a plus

Perks & benefits

Full-time employment from day oneStructured on-the-job trainingPerformance review at 6 monthsProvident Fund & statutory benefitsMentorship from senior team membersClear promotion path to senior executive

Interview & selection process

1The selection process for the Customer Support Executive role at E-commerce & D2C Brand is merit-based and typically runs over 4 stages: Round 1: Application & Resume Screening — apply through this page; profiles are shortlisted on fundamentals, projects and role fit. Round 2: Online Assessment — aptitude plus role-specific questions covering Communication, CRM, Ticketing Tools. Round 3: Technical / Functional Interview — a discussion of your projects and practical scenarios covering Communication, CRM, Ticketing Tools, Problem Solving, MS Excel. Round 4: HR Discussion — role expectations, salary, joining date, location and offer. Shortlisted candidates are contacted after applying. There are no charges at any stage of the process — E-commerce & D2C Brand never asks candidates for money.

About E-commerce & D2C Brand

About E-commerce & D2C Brand The hiring organisation is an e-commerce and direct-to-consumer brand selling through its own storefront and marketplace channels. Its team covers catalogue, performance marketing, customer experience and fulfilment operations. Industry E-commerce & Consumer…

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