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CleverTap

Operations Executive

Job · Full-timeIn OfficeHyderabad, Telangana0–2 years36K/mo1 openingImmediate / as per notice period
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About this role

Applications are open for the Operations Executive position at CleverTap in Hyderabad. You will join a working team in business operations, take a defined area end to end, and see the result of your work in the hands of real users or customers. About the role As a Operations Executive at…

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Skills you'll use

Process ExecutionAdvanced ExcelSOP DocumentationCoordinationIssue ResolutionReportingVendor CoordinationData AccuracyTime ManagementEscalation Handling

What you'll do

  • Run daily operational processes to agreed service levels
  • Track and resolve exceptions and escalations
  • Maintain SOPs and update them when reality changes
  • Coordinate with internal teams and vendors
  • Report on operational metrics
  • Flag risks and blockers early rather than at the deadline
  • Keep your tracker and status honest, including when something has slipped

Who can apply

  • Any graduate — B.E./B.Tech, B.Sc, B.Com, BBA, BCA or equivalent from a recognised university
  • 0–2 years of relevant experience — internships, academic projects and personal work all count, and 2026 graduates are welcome
  • Working knowledge of Process Execution, Advanced Excel, SOP Documentation
  • Comfort with Excel, internal tools and a ticketing system, and the ability to pick up an unfamiliar tool without waiting to be taught it
  • The judgement to know when a problem is yours to solve and when it needs escalating — and to escalate with the relevant detail attached.
  • Attention to detail, ownership and the discipline to document your work
  • Based in Hyderabad, Telangana or willing to relocate

Perks & benefits

Fixed monthly salary, paid on timeStructured onboarding with a named mentor for the first 90 daysHealth insurance cover for you (and family cover on confirmation)Learning and certification budgetPaid leave, casual leave and public holidaysFlexible working hours around core collaboration timeModern hardware and the tool licences your role needsInternal knowledge sessions and access to senior reviewers

Interview & selection process

3 rounds — typical selection flow for this role:

  1. 1Resume screening and profile shortlisting by the talent acquisition team
  2. 2Discussion with the hiring manager on how you approach problems and work with others
  3. 3HR discussion — compensation, notice period, joining date and offer roll-out

About CleverTap

CleverTap operates in the customer engagement saas sector and runs an active team in Hyderabad. It is a working employer with real customers and real deadlines — the role advertised here exists because there is work that needs doing, not to fill a headcount plan. Industry and what the company…
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