Solutions Analyst II

About this role

Not quite right? These jobs in Bengaluru match the same skills — apply to a few to improve your chances.

Quality Engineering Manager - FlashArray

Everpure

In OfficeBengaluru

Apply

General Manager - Strategy & Investment

SWIGGY

In OfficeBengaluru

Apply

Manager - Frontline Capability Development

SWIGGY

In OfficeBengaluru

Apply

Staff Software Engineer

Ping Identity

In OfficeBengaluru

Apply

Skills you'll use

What you'll do

• Monitor and review the case or task lists for new requests, processing all new requests and updating cases/tasks on a regular and consistent basis.
• Work with internal team members to gather and document customer requirements, project scope, and effort estimates, escalating complex or ambiguous requirements for senior review.
• Create Service Request and Statement of Work documents using established templates, often with AI assistance, outlining project objectives, deliverables, out-of-scope items, and client dependencies for senior review before issue.
• Create Opportunity, Task, Quote and other items within Salesforce as required.
• Send proposals/quotes to customers via DocuSign.
• Help identify and document technical risks, operational assumptions, and mitigation strategies within the contract, under the guidance of senior team members.
• Process formal change requests (CRs), documenting the client's requested modifications and flagging potential budget or timeline impact for senior review.
• Process all requests within the timeframes defined by team goals, prioritizing urgent or time-sensitive items and proactively flagging any request at risk of missing its deadline.
• Coordinate ad hoc Professional Services and custom development requests submitted through Amtech Engage, including requirements review, internal evaluation, approval, contracting, and delivery tracking.
• Participate in internal reviews with product, finance, and delivery leadership, providing supporting documentation and data as needed.

Who can apply

• Must be detail-oriented! Ability to create, check and verify spreadsheet calculations.
• Consistency in accurate note-taking and documentation of all cases so that all parties are kept informed of progress and complete history of each case.
• Able to recognize errors in complex documents – this will require the use of AI, but will also require verification of AI results.
• Strong communication skills and the ability to work proactively to communicate effectively and in a timely manner, with all stakeholders.
• Ability to work quickly and consistently.
• Demonstrated proficiency with AI concepts and tools, Microsoft Office and Salesforce.
• Excellent organization, time management, and presentation skills.
• Able to multi-task the activities with shifting priorities.
• At Amtech, you will drive meaningful financial impact in a growing enterprise software organization while benefiting from Vista’s world-class ecosystem. You’ll collaborate with talented peers, leverage cross-portfolio learning programs, and help shape the future of Amtech’s financial operations and systems. Build your career with Amtech — backed by the strength, scale, and innovation culture of Vista.

Perks & benefits

About Amtech Software

Searching for “Amtech Software jobs” or “jobs at Amtech Software”? You’re in the right place.