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Amdocs

Customer Support Executive

Job · Full-timeWork from HomeGurugram, Haryana0–2 years2 openingsImmediate / Rolling
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About this role

Amdocs has an immediate opening for a Customer Support Executive in Gurugram. If you are a fresher (or have up to 2 years of experience) looking to build a stable, rewarding career, this role is for you. As a Customer Support Executive, you will work alongside experienced professionals on real…

Skills you'll use

CommunicationCustomer SupportCRMProblem SolvingEmail EtiquettePatienceMS ExcelMultitasking

What you'll do

  • Handle customer queries via calls, chat and email
  • Resolve issues and escalate when needed
  • Log interactions accurately in the CRM
  • Maintain high customer-satisfaction scores
  • Collaborate with the team, document your work and act on feedback

Who can apply

  • Bachelor’s degree / diploma in a relevant field (freshers welcome)
  • Working knowledge of Communication, Customer Support, CRM, Problem Solving
  • 0–2 years of experience (fresh graduates encouraged to apply)
  • Strong communication, ownership and a problem-solving mindset
  • Based in or willing to relocate to Gurugram, Haryana (or remote where applicable)

Perks & benefits

Learning & certification supportClear career growth & internal mobilityPaid leavesModern tools & collaborative cultureCompetitive salaryPerformance incentives

Interview & selection process

4 rounds — typical selection flow for this role:

  1. 1Application Screening — the Amdocs recruitment team reviews your resume, skills and (where relevant) projects/portfolio for fit with the Customer Support Executive role in Gurugram.
  2. 2Assessment / Assignment — a short practical task or case study to evaluate your operations skills.
  3. 3Technical / Functional Interview — a discussion of your skills, past work and a hands-on round relevant to Customer Support Executive.
  4. 4Second Interview — a deeper discussion with the team lead / hiring manager on real scenarios and problem solving.
  5. 5HR Discussion — a conversation about your goals, availability, expectations and the offer with Amdocs.

About Amdocs

Amdocs is a software product and it services organisation with an active presence in India and a track record of hiring and developing young talent. The team believes the best way to grow people is by doing real work, so new joiners are given genuine ownership from the start. Working here means…
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