Training Specialist, Relay Operation Centre

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Skills you'll use

What you'll do

• Schedule training sessions for the India region, as well as remote instructor led trainings. This includes arranging logistics in onsite training venues, coordinating instructors and managing classes in our learning management systems.
• Liaise with attendees to accept their training requests, confirm bookings and manage cancellations/changes.
• Provide our management with information as required (e.g. forecasts, scheduling, instructor workload, course evaluation summaries, etc.).
• Liaise with global operations team to learn of updates to process and implement process changes, including attendee facing and internal changes.
• Setup "Train the Trainer" program to train Training Ambassadors and setup their R&R to ensure smooth training delivery, maintaining daily trainer reports, RAG status of NH during classroom training
• Partner with training facilitators and others to manage all operations and logistics requests regarding training courses.
• Production- Co facilitation of remote instructor technical support in class (can’t hear, can’t see) some in class presentation, “Keep the train running” (keep sessions on time), orchestrate guest speakers, etc.
• Administrator for our learning management system, SIM, video conference licenses, etc.
• Partner with operation team to setup learning curve metrics, their progressive goals, identify insights who are not meeting goals and understand path to green from ops
• Create communication training curriculum, and lead end to end communication training as per business requirement for New Hire as well as Tenured associates.

Who can apply

• - Bachelor's degree or equivalent
• - Bachelor's degree or equivalent, or experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive)
• - Experience defining program requirements and using data and metrics to determine improvements
• - 3+ years of training domain experience
• - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and basic SQL

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