Airbnb

Customer Success Associate

InternshipIn OfficeDelhi3 months1 openingImmediate / Rolling

About this internship

Join Airbnb in Delhi as a Customer Success Associate and take the first meaningful step in your professional journey. This internship offers a structured, guided environment where you will spend your time supporting customers and success metrics, learn directly from industry practitioners, and see…

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Skills you'll use

CommunicationCRMProblem SolvingAdvanced ExcelCustomer SupportOnboardingRelationship ManagementEmpathyReportingTime Management

What you'll do

Support customer onboarding and journeys
Respond to queries and resolve issues
Maintain customer records in the CRM
Track satisfaction and success metrics
Coordinate with internal teams
Document work clearly and act on feedback

Who can apply

Pursuing or recently completed a relevant degree/diploma
Foundational knowledge of Communication, CRM, Problem Solving, Advanced Excel
Strong communication skills and a proactive attitude
Ability to work in a team and meet deadlines
Based in or open to working from Delhi / New Delhi

Perks & benefits

Internship Certificate on completionLetter of Recommendation for strong performersHands-on mentorship from experienced professionalsReal-world, portfolio-worthy project experiencePre-Placement Offer (PPO) opportunity based on performanceFlexible, learning-focused work environment

Interview & selection process

2 rounds — typical selection flow for this role:

1Technical screening — Customer Success Associate fundamentals and a short practical exercise or take-home task.
2Managerial + HR round — your thinking, past projects, communication and joining details.

About Airbnb

About Airbnb Airbnb operates an online marketplace for lodging, homestays and travel experiences connecting hosts and guests worldwide, serving a large traveler and host community in India. Products & Services Airbnb works within the Technology / Travel space, serving its clients and customers…

Visit Airbnb’s official website ↗

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