Act21 Software

Customer Success Associate

Job · Full-timeIn OfficeVaranasi, Uttar Pradesh0–2 years29K/mo3 openingsImmediate / as per notice period

About this role

Act21 Software has an opening for a Customer Success Associate in Varanasi. If you would rather learn by owning something small and real than by watching from the sidelines, this full-time customer success role is built that way. About the role In this role you will be making sure customers…

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Skills you'll use

Customer SuccessAccount ManagementOnboarding SupportCRM ToolsUsage AnalyticsIssue EscalationExcelClient CommunicationChurn AnalysisRelationship Building

What you'll do

Onboard new customers and drive early adoption
Track account health and act on warning signs
Run regular check-ins and business reviews
Coordinate resolution of customer issues internally
Report on renewal and expansion risk
Flag risks and blockers early rather than at the deadline
Keep your tracker and status honest, including when something has slipped

Who can apply

Any graduate — B.E./B.Tech, B.Sc, B.Com, BBA, BCA or equivalent from a recognised university
0–2 years of relevant experience — internships, academic projects and personal work all count, and 2026 graduates are welcome
Working knowledge of Customer Success, Account Management, Onboarding Support
Comfort with a CRM, a support desk and usage analytics, and the ability to pick up an unfamiliar tool without waiting to be taught it
The judgement to know when a problem is yours to solve and when it needs escalating — and to escalate with the relevant detail attached.
Attention to detail, ownership and the discipline to document your work
Based in Varanasi, Uttar Pradesh or willing to relocate

Perks & benefits

Team offsites and regular in-person timeSupport for internal mobility across teamsFixed monthly salary, paid on timeStructured onboarding with a named mentor for the first 90 daysHealth insurance cover for you (and family cover on confirmation)Learning and certification budgetPaid leave, casual leave and public holidaysFlexible working hours around core collaboration time

Interview & selection process

4 rounds — typical selection flow for this role:

1Resume screening and profile shortlisting by the talent acquisition team
2Short introductory call with the recruiter about your background and interest
3Technical or practical round based on the day-to-day work of the role
4HR discussion — compensation, notice period, joining date and offer roll-out

About Act21 Software

Act21 Software operates in the it services sector and runs an active team in Varanasi. It is a working employer with real customers and real deadlines — the role advertised here exists because there is work that needs doing, not to fill a headcount plan. Industry and what the company does Act21…

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