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31Digital

Software Support Engineer

Job · Full-timeHybridMohali, Punjab0–2 years28K/mo5 openingsImmediate / as per notice period
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About this role

31Digital is hiring a Software Support Engineer in Mohali. This is a full-time, permanent role with real ownership from the first quarter — you will be given work that ships, reviewed by people who know the craft, and the context to understand why it matters. About the role The Software Support…

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Skills you'll use

TroubleshootingSQLLog AnalysisREST APIsTicketing SystemsLinux BasicsCustomer CommunicationRoot Cause AnalysisDocumentationEscalation Handling

What you'll do

  • Diagnose and resolve customer-reported product issues
  • Reproduce problems and escalate with evidence attached
  • Write and maintain troubleshooting documentation
  • Track recurring issues and push for permanent fixes
  • Keep customers informed with accurate status
  • Flag risks and blockers early rather than at the deadline
  • Keep your tracker and status honest, including when something has slipped

Who can apply

  • B.E./B.Tech (CSE/IT/ECE), BCA/MCA or B.Sc/M.Sc (Computer Science / IT) from a recognised university
  • 0–2 years of relevant experience — internships, academic projects and personal work all count, and 2026 graduates are welcome
  • Working knowledge of Troubleshooting, SQL, Log Analysis
  • Comfort with log search, a ticketing system and SQL, and the ability to pick up an unfamiliar tool without waiting to be taught it
  • The judgement to know when a problem is yours to solve and when it needs escalating — and to escalate with the relevant detail attached.
  • Attention to detail, ownership and the discipline to document your work
  • Based in Mohali, Punjab or willing to relocate

Perks & benefits

Structured onboarding with a named mentor for the first 90 daysHealth insurance cover for you (and family cover on confirmation)Learning and certification budgetPaid leave, casual leave and public holidaysFlexible working hours around core collaboration timeModern hardware and the tool licences your role needsInternal knowledge sessions and access to senior reviewersClear, written progression criteria rather than an annual surprise

Interview & selection process

4 rounds — typical selection flow for this role:

  1. 1Resume screening and profile shortlisting by the talent acquisition team
  2. 2Discussion with the hiring manager on how you approach problems and work with others
  3. 3Team fit conversation with two or three future colleagues
  4. 4HR discussion — compensation, notice period, joining date and offer roll-out

About 31Digital

31Digital operates in the infrastructure sector and runs an active team in Mohali. It is a working employer with real customers and real deadlines — the role advertised here exists because there is work that needs doing, not to fill a headcount plan. Industry and what the company does 31Digital…
Visit 31Digital’s official website ↗
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