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Spinny logo — Spinny Customer Success Intern at Spinny
Spinny

Customer Success Intern

InternshipHybridGwalior, Madhya Pradesh3 months18K/mo2 openingsImmediate / Rolling
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About this internship

Join Spinny in Gwalior as a Customer Success Intern. This entry-level internship is designed for students and recent graduates who learn best by building, shipping and getting real feedback on customer success and account retention work. About the role As a Customer Success Intern at Spinny, your…

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Skills you'll use

Churn PreventionSaaS OnboardingNet Revenue Retention (NRR) TrackingCustomer Health ScoringCRM Hygiene (HubSpot / Salesforce)QBR PreparationEscalation ManagementProduct Training & EnablementUsage AnalyticsWritten Communication

What you'll do

  • Work on onboarding customers and spotting churn risk before it happens alongside the core team
  • Apply Churn Prevention, SaaS Onboarding, Net Revenue Retention (NRR) Tracking, Customer Health Scoring to live, production-facing problems
  • Document your work clearly for reviewers and stakeholders
  • Participate in reviews and act on the feedback you receive
  • Collaborate across engineering, product, design or business as required
  • Follow the team's quality, testing and documentation standards

Who can apply

  • Pursuing or recently completed BBA/MBA, B.Com, B.E./B.Tech, B.A. or any graduate with strong communication — 2026 freshers & final-year students welcome
  • Working knowledge of Churn Prevention, SaaS Onboarding, Net Revenue Retention (NRR) Tracking (or a genuine willingness to learn them)
  • Strong fundamentals in your discipline and clear problem-solving ability
  • Care with detail and the discipline to document your work
  • Clear written and verbal communication in English
  • Based in or willing to work from Gwalior, Madhya Pradesh

Perks & benefits

Flexible working hoursNetworking with senior professionalsInternship CertificateLetter of RecommendationMentorship from a named mentor

Interview & selection process

2 rounds — typical selection flow for this role:

  1. 1Application screening & resume shortlisting by the talent team
  2. 2Discussion with the hiring manager on the role and your fit

About Spinny

Spinny operates in the auto e-commerce sector and has an active presence in Gwalior. Interns here are put on real work from the start, because the team's view is that the fastest way to learn a craft is to practise it under people who already do it well — not to watch it from a distance. The work…
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