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Mercedes-Benz Research and Development India logo — Mercedes-Benz Research and Development India Customer Success Intern at Mercedes-Benz Research and Development India
Mercedes-Benz Research and Development India

Customer Success Intern

InternshipIn OfficeSri Ganganagar, Rajasthan4 months21K/mo1 openingImmediate / Rolling

About this internship

Mercedes-Benz Research and Development India has an open Customer Success Intern position in Sri Ganganagar for motivated freshers and final-year students. You will work on live customer success and account retention projects and finish with something you can genuinely talk about in…

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Skills you'll use

Churn PreventionSaaS OnboardingNet Revenue Retention (NRR) TrackingCustomer Health ScoringCRM Hygiene (HubSpot / Salesforce)QBR PreparationEscalation ManagementProduct Training & EnablementUsage AnalyticsWritten Communication

What you'll do

  • Work on onboarding customers and spotting churn risk before it happens alongside the core team
  • Apply Churn Prevention, SaaS Onboarding, Net Revenue Retention (NRR) Tracking, Customer Health Scoring to live, production-facing problems
  • Document your work clearly for reviewers and stakeholders
  • Participate in reviews and act on the feedback you receive
  • Collaborate across engineering, product, design or business as required
  • Follow the team's quality, testing and documentation standards

Who can apply

  • Pursuing or recently completed BBA/MBA, B.Com, B.E./B.Tech, B.A. or any graduate with strong communication — 2026 freshers & final-year students welcome
  • Working knowledge of Churn Prevention, SaaS Onboarding, Net Revenue Retention (NRR) Tracking (or a genuine willingness to learn them)
  • Strong fundamentals in your discipline and clear problem-solving ability
  • Care with detail and the discipline to document your work
  • Clear written and verbal communication in English
  • Based in or willing to work from Sri Ganganagar, Rajasthan

Perks & benefits

Live project experienceExposure to professional tools and workflowsPre-Placement Offer (PPO) opportunityFlexible working hoursNetworking with senior professionals

Interview & selection process

2 rounds — typical selection flow for this role:

  1. 1Application screening & resume shortlisting by the talent team
  2. 2Online aptitude / domain assessment

About Mercedes-Benz Research and Development India

Mercedes-Benz Research and Development India operates in the automotive r&d sector and has an active presence in Sri Ganganagar. Interns here are put on real work from the start, because the team's view is that the fastest way to learn a craft is to practise it under people who already do it well —…
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