Panel Helpdesk Trainee (Backend)

About this internship

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Skills you'll use

What you'll do

• Responsible for addressing US customer inquiries, resolving queries and providing excellent customer service via tickets
• Review and investigate issues accurately and efficiently using computer systems
• Maintain high level of accuracy while handling cases and record keeping tasks
• Maintain accurate customer records and document interactions
• Coordinate with internal teams when required
• Fluency in English language (verbal and written) with strong communication skills
• Strong customer service orientation with a focus on delivering positive respondent experiences and driving customer satisfaction.
• Working knowledge of Microsoft Office applications, particularly Word, Excel, and Outlook.

Who can apply

• Team-oriented mindset with the ability to collaborate and contribute to a positive work environment
• Ability to work in night shifts (5:30 PM – 2:30 AM IST and 6:30 PM – 3:30 AM IST during day light saving)
• Any Graduate/ Postgraduate with 0- 1 year of experience in customer service.
• Remote Opportunity
• Extensive Mediclaim benefit.

About Sago

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