Panel Helpdesk Trainee (Voice)

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Skills you'll use

What you'll do

• Responsible for addressing US customer inquiries, resolving queries and providing excellent customer service via inbound calls
• Review and investigate issues accurately and efficiently using computer systems
• Create and update tickets in CRM systems
• Maintain high level of accuracy while handling cases and record keeping tasks
• Maintain accurate customer records and document interactions
• Coordinate with internal teams when required
• Fluency in English language (verbal and written) with strong communication skills
• Effective problem-solving and analytical skills to investigate, troubleshoot, and resolve respondent inquiries efficiently.

Who can apply

• Ability to multi-task and work under pressure
• Working knowledge of Microsoft Office applications, particularly Word, Excel, and Outlook.
• Ability to work in night shifts (5:30 PM – 2:30 AM IST and 6:30 PM – 3:30 AM IST)
• Any Graduate/ Postgraduate with 0 - 1 year of experience in Customer Service or Voice Process
• Experienced and freshers can apply
• Remote opportunity
• Extensive Mediclaim benefit.

About Sago

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