
Customer Success Intern
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Skills you'll use
What you'll do
- Work on onboarding customers and spotting churn risk before it happens alongside the core team
- Apply Churn Prevention, SaaS Onboarding, Net Revenue Retention (NRR) Tracking, Customer Health Scoring to live, production-facing problems
- Document your work clearly for reviewers and stakeholders
- Participate in reviews and act on the feedback you receive
- Collaborate across engineering, product, design or business as required
- Follow the team's quality, testing and documentation standards
Who can apply
- Pursuing or recently completed BBA/MBA, B.Com, B.E./B.Tech, B.A. or any graduate with strong communication — 2026 freshers & final-year students welcome
- Working knowledge of Churn Prevention, SaaS Onboarding, Net Revenue Retention (NRR) Tracking (or a genuine willingness to learn them)
- Strong fundamentals in your discipline and clear problem-solving ability
- Care with detail and the discipline to document your work
- Clear written and verbal communication in English
- Based in or willing to work from Chandigarh, Chandigarh
Perks & benefits
Interview & selection process
4 rounds — typical selection flow for this role:
- 1Application screening & resume shortlisting by the talent team
- 2Online aptitude / domain assessment
- 3Technical interview on fundamentals and your projects
- 4HR discussion — stipend, start date, expectations and offer
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