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Genpact logo — Genpact Customer Support Intern at Genpact at Genpact
Genpact

Customer Support Intern at Genpact

InternshipIn OfficeGurugram6 months10K/mo2 openingsWithin 30 days
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About this internship

Genpact is hiring a Customer Support Intern in Gurugram for a 6-month, fully mentored internship. This is real, reviewed work on live projects — not a training sandbox or a certificate mill. About the internship You will join the customer support team and work alongside people who do this…

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Skills you'll use

CommunicationCustomer ServiceCRMTicketing SystemsProblem SolvingEmail EtiquetteProduct KnowledgeDocumentationEmpathyEscalation Handling

What you'll do

  • Respond to customer queries across channels.
  • Log and track issues through to resolution.
  • Escalate complex cases with clear context.
  • Maintain help documentation and FAQs.
  • Document your work so the next person can pick it up

Who can apply

  • Education: pursuing or completed any Bachelor's or Master's degree
  • Graduation year: 2025, 2026 or 2027 batch
  • Minimum 60% / 6.0 CGPA (relaxable for candidates with strong practical projects)
  • Technical skills: working knowledge of Communication, Customer Service, CRM, Ticketing Systems
  • Soft skills: clear written communication, ownership, willingness to document work
  • Experience: none required — freshers welcome; prior projects or certifications are a plus

Perks & benefits

Certificate of CompletionLetter of RecommendationPre-Placement Offer (PPO) OpportunityFlexible Working HoursMentorship from Industry ExpertsFree Learning Resources & Certification SupportReal Project & Portfolio ExposureNetworking with Professionals

Interview & selection process

  1. 1The selection process for the Customer Support Intern role at Genpact is merit-based and typically runs over 4 stages: Round 1: Application & Resume Screening — apply through this page; profiles are shortlisted on fundamentals, projects and role fit. Round 2: Online Assessment — aptitude plus role-specific questions covering Communication, Customer Service, CRM. Round 3: Technical / Functional Interview — a discussion of your projects and practical scenarios covering Communication, Customer Service, CRM, Ticketing Systems, Problem Solving. Expect "how would you approach this?" rather than definitions. Round 4: HR Discussion — role expectations, stipend, start date, location and offer. Shortlisted candidates are contacted after applying. There are no charges at any stage of the process — Genpact never asks candidates for money.

About Genpact

About Genpact Genpact is a global professional services firm delivering digital transformation, data-analytics and business services, with large delivery centres across Gurugram, Hyderabad and Bengaluru. Industry Professional Services & Analytics Products and services Genpact serves customers…
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In OfficeKolkata3mo
Stipend N/AApply

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