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BIIOS Consultancy logo — BIIOS Consultancy GenAI Customer Support Automation Intern at BIIOS Consultancy
BIIOS Consultancy

GenAI Customer Support Automation Intern

InternshipWork from HomeLucknow, Uttar Pradesh2 months23K/mo2 openingsImmediate / Rolling
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About this internship

Start your career in GenAI for customer support with BIIOS Consultancy as a GenAI Customer Support Automation Intern in Lucknow. You will sit with a working team, use the same tools and systems they do, and own a defined piece of work from day one. About the role As a GenAI Customer Support…

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Skills you'll use

Large Language Models (LLMs)RAG over Knowledge BasesPythonSupport Tooling (Zendesk / Freshdesk)Intent ClassificationEscalation DesignPrompt EngineeringConversation AnalyticsQuality MonitoringCustomer Empathy

What you'll do

  • Work on deflecting routine support tickets with AI without frustrating the customer alongside the core team
  • Apply Large Language Models (LLMs), RAG over Knowledge Bases, Python, Support Tooling (Zendesk / Freshdesk) to live, production-facing problems
  • Document your work clearly for reviewers and stakeholders
  • Participate in reviews and act on the feedback you receive
  • Collaborate across engineering, product, design or business as required
  • Follow the team's quality, testing and documentation standards

Who can apply

  • Pursuing or recently completed B.E./B.Tech, BCA, MCA, BBA/MBA or B.Sc (Computer Science)
  • Graduating batch 2026 or 2027 — final-year students and recent graduates welcome
  • 60% / 6.0 CGPA and above preferred; strong project work is considered alongside academics
  • Working knowledge of Large Language Models (LLMs), RAG over Knowledge Bases, Python (or a genuine willingness to learn them)
  • Exposure to Support Tooling (Zendesk / Freshdesk), Intent Classification, Escalation Design is an advantage
  • Clear written and verbal communication in English, and care with detail in your work
  • No prior work experience required — this is a fresher-friendly internship
  • Based in Lucknow, Uttar Pradesh or willing to work from there for the internship period

Perks & benefits

Pre-Placement Offer (PPO) opportunityFlexible working hoursNetworking with senior professionalsInternship CertificateLetter of Recommendation

Interview & selection process

3 rounds — typical selection flow for this role:

  1. 1Application screening & resume shortlisting by the talent team
  2. 2Online aptitude / domain assessment
  3. 3HR discussion — stipend, start date, expectations and offer

About BIIOS Consultancy

BIIOS Consultancy operates in the business advisory sector and has an active presence in Lucknow. Interns here are put on real work from the start, because the team's view is that the fastest way to learn a craft is to practise it under people who already do it well — not to watch it from a…
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