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Zscaler

IT Help Desk Engineer

Job · Full-timeIn OfficeMohali3-5 years1 opening

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About this role

Zscaler is hiring for IT Help Desk Engineer in Mohali. This opening was published by Zscaler on their official careers board (Greenhouse) on 13 August 2026 and was confirmed live on 14 September 2026. Job details • Company: Zscaler • Role: IT Help Desk Engineer • Location: Mohali (as listed…

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Skills you'll use

AgileServiceNowCommunicationPowerShell

What you'll do

Manage daily ServiceNow ticket queues to strictly adhere to MTTA/MTTR SLAs across incidents, providing Tier 1 support for workplace technology, VPN, and Gemini Enterprise Plus to drive high FCR and CSAT.
Execute end-to-end provisioning, modification, offboarding, and asset recovery across core systems (Okta, Active Directory, Google Workspace, ConductorOne) and enterprise tools (Slack, M365, 1Password, YubiKey).
Configure, stage, and deploy macOS and Windows laptops using Workspace ONE MDM alongside managing local hardware inventory, spares, and peripheral requests.
Verify device security compliance during support interactions, ensuring active status for ZCC, FileVault/BitLocker encryption, CrowdStrike agents, and OS updates.
Author SOPs and KB documentation, collaborate with L2 teams on root cause analysis for recurring issues, support ServiceNow workflow automations, and coordinate global shift handovers.

Who can apply

Acts Like an Owner: Takes end-to-end accountability for assigned tickets, following up proactively with end-users until full resolution.
Customer-Centric Problem Solver: Combines technical rigor with empathy, delivering clear and transparent communication to maintain high CSAT.
Thrives in a Fast-Paced Environment: Adept at prioritizing urgent/VIP requests while managing active queue volume.
Security & Compliance Minded: Instinctively applies Least Privilege principles and verifies Zero Trust endpoint posture on every support interaction.
Continuous Learner: Eager to expand technical knowledge across cloud security, identity governance, and AI-driven support automation.

Perks & benefits

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.Pay TransparencyZscaler complies with all applicable federal, state, and local pay transparency rules.Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

About Zscaler

About Zscaler • Zscaler is a leading cloud enterprise security provider helping global businesses adopt zero trust for secure digital transformation. • Secure users, devices, workloads, and agents with the only SASE built for zero trust and AI. • Adopt AI at full speed with the only platform…

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