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Sopra Steria

Associate General Manager-Operations- BPO Team

Job · Full-timeIn OfficeNoidaEarly career1 openingVerified open on 24 Sept 2026

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About this role

Sopra Steria is hiring for Associate General Manager-Operations- BPO Team in Noida. This opening was published by Sopra Steria on their official smartrecruiters careers board on 23 September 2026 and was verified as still open on 24 September 2026. About Sopra Steria Sopra Steria, a European Tech…

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Skills you'll use

Stakeholder Management

What you'll do

Own delivery across Safe Dig, Streetworks, Telecom, and related operations
Act as primary client interface and escalation lead in the absence of Delivery Head
Drive P&L performance, productivity, and cost optimization
Lead digital transformation initiatives (AI, RPA, analytics)
Manage large teams and build leadership capability
Support contract renewals, pricing, underwriting, and growth initiatives
Candidate Profile  Must-Have Requirements
Delivery Leadership
12+ years in BPS/operations delivery
Experience managing large, multi-tower accounts

Who can apply

Experience managing large, multi-tower accounts
Strong SLA/KPI and governance track record
Client & Stakeholder Management
Experience with senior client stakeholders (Director/VP level)
Ability to independently lead governance and business reviews
Proven escalation management capability
Commercial & Financial Acumen
Experience managing account financials (cost, margin, productivity)

About Sopra Steria

About Sopra Steria Sopra Steria, a European Tech leader recognised for its consulting, digital services and software development, helps its clients drive their digital transformation to obtain tangible and sustainable benefits. • Are you looking for a place where you can free your creativity and…

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