IT Support Engineer

About this role

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Skills you'll use

What you'll do

• Resolve user hardware, software and access issues
• Manage onboarding and offboarding of equipment and accounts
• Maintain asset records accurately
• Escalate infrastructure problems with diagnostics attached
• Write knowledge base articles for repeat issues
• Flag risks and blockers early rather than at the deadline
• Keep your tracker and status honest, including when something has slipped

Who can apply

• Any graduate — B.E./B.Tech, B.Sc, B.Com, BBA, BCA or equivalent from a recognised university
• 0–2 years of relevant experience — internships, academic projects and personal work all count, and 2026 graduates are welcome
• Working knowledge of Windows & macOS Support, Active Directory, Networking Basics
• Comfort with a ticketing system, endpoint management and Active Directory, and the ability to pick up an unfamiliar tool without waiting to be taught it
• The judgement to know when a problem is yours to solve and when it needs escalating — and to escalate with the relevant detail attached.
• Attention to detail, ownership and the discipline to document your work
• Based in Bengaluru, Karnataka or willing to relocate

Perks & benefits

Interview & selection process

4 rounds — typical selection flow for this role:

1. 1Resume screening and profile shortlisting by the talent acquisition team
2. 2Discussion with the hiring manager on how you approach problems and work with others
3. 3Team fit conversation with two or three future colleagues
4. 4HR discussion — compensation, notice period, joining date and offer roll-out

About Shiprocket

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