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Rentokil Initial

Service Planner - Prabhadevi

Job · Full-timeIn OfficeMumbaiEntry level / 0-2 years1 opening

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About this role

Rentokil Initial is hiring for Service Planner - Prabhadevi in Mumbai. This opening was published by Rentokil Initial on their official workable careers board on 12 August 2026 and was verified as still open on 27 August 2026. About the role Job description About the Role: • The Service Planner…

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Skills you'll use

TeamworkDocumentationReportingAnalytical Thinking

What you'll do

The Service Planner is responsible for end-to-end service planning, data accuracy, system usage, productivity monitoring, and coordination with cross-functional teams to ensure smooth and timely service delivery.
The incumbent will report to the AOM/OM / Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders
Develop proficiency in company software (iCABS, SCP, etc.) and ensure 100% active and\ >95% usage of Service Companion (SCP)
Support digital transition and maintain the accuracy of consumption, TOS, and service data
Coordinate with IT for new users or device-related issues
Ensure error-free documentation and adherence to the ticket-based callout process
Organise daily/weekly/monthly service schedules for all technicians across contract, jobbing, renewals, and complaints
Prioritise planning to reduce service backlog and ensure On-Time delivery

Who can apply

Liaise with Sales/Service teams to accommodate urgent visits and resolve STOP/termination issues
Track technician-wise productivity, efficiency, and service delivery KPIs
Maintain and report the SOS daily, weekly, and monthly, including GSS SOS
Provide regular updates on backlogs, critical issues, ageing profiles, and complaint trends
Assist AOM/OM/ABM/BM in monitoring field KPIs
Coordinate with Sales and Operations for technician routing, slot availability, and routine adjustments
Raise unresolved issues to next-level management for resolution
Ensure leave planning and service continuity without disruption

About Rentokil Initial

About Rentokil Initial • General Meeting in relation to the acquisition of Terminix Global Holdings, Inc. Rentokil Initial plc (the "Company") (FTSE: RTO / NYSE: RTO) today announces two executive appointments and a formalisation of its divisional operating structure to support the delivery of…

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