Point72
Mission Control Specialist
Job · Full-timeIn OfficeBengaluru1-2 years1 opening
About this role
Point72 is hiring for Mission Control Specialist in Bengaluru. This opening was published by Point72 on their official careers board (Greenhouse) on 26 March 2026 and was confirmed live on 14 September 2026.
Job details
• Company: Point72
• Role: Mission Control Specialist
• Location: Bengaluru…
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Skills you'll use
JIRAAgileServiceNowCommunication
What you'll do
- Monitor, triage, and assess incidents across global markets and technology platforms, validating severity, business impact, and escalation requirements.
- Act as command-and-control lead for major incidents, driving structured response, rapid restoration, and informed decision-making.
- Coordinate recovery efforts across L1/L2/L3 support teams, engineering, infrastructure, and third-party vendors to minimize business disruption.
- Lead internal and external stakeholder communications, including senior leadership, during incidents and service disruptions.
- Trigger and govern disaster recovery (DR) failover in line with predefined criteria, controls, and governance standards.
- Ensure accurate, timely, and audit-ready incident documentation, including detailed timelines, evidence, and impact analysis.
- Facilitate post-incident reviews (RCA/post-mortems), ensure root causes are clearly identified, and track corrective and preventative actions to closure.
- Govern end-to-end change management, including change risk assessment, CAB facilitation, approval workflows, maintenance windows, and change-related incident management.
- Drive continuous improvement in incident, change, and event management processes through automation, standardization, and improved tooling and alert quality.
- Partner with engineering and operations teams to design scalable, resilient processes, promote best practices, and enhance operational maturity, reliability, and auditability.
About Point72
A CAREER WITH POINT72’S TECHNOLOGY TEAM
As Point72 reimagines the future of investing, our Technology group is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new…
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