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Pay1

Operations Executive

Job · Full-timeHybridLudhiana, Punjab0–2 years27K/mo2 openingsImmediate / as per notice period

About this role

Pay1 is hiring a Operations Executive in Ludhiana. This is a full-time, permanent role with real ownership from the first quarter — you will be given work that ships, reviewed by people who know the craft, and the context to understand why it matters. About the role This Operations Executive…

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Skills you'll use

Process ExecutionAdvanced ExcelSOP DocumentationCoordinationIssue ResolutionReportingVendor CoordinationData AccuracyTime ManagementEscalation Handling

What you'll do

  • Run daily operational processes to agreed service levels
  • Track and resolve exceptions and escalations
  • Maintain SOPs and update them when reality changes
  • Coordinate with internal teams and vendors
  • Report on operational metrics
  • Flag risks and blockers early rather than at the deadline
  • Keep your tracker and status honest, including when something has slipped

Who can apply

  • Any graduate — B.E./B.Tech, B.Sc, B.Com, BBA, BCA or equivalent from a recognised university
  • 0–2 years of relevant experience — internships, academic projects and personal work all count, and 2026 graduates are welcome
  • Working knowledge of Process Execution, Advanced Excel, SOP Documentation
  • Comfort with Excel, internal tools and a ticketing system, and the ability to pick up an unfamiliar tool without waiting to be taught it
  • The judgement to know when a problem is yours to solve and when it needs escalating — and to escalate with the relevant detail attached.
  • Attention to detail, ownership and the discipline to document your work
  • Based in Ludhiana, Punjab or willing to relocate

Perks & benefits

Support for internal mobility across teamsFixed monthly salary, paid on timeStructured onboarding with a named mentor for the first 90 daysHealth insurance cover for you (and family cover on confirmation)Learning and certification budgetPaid leave, casual leave and public holidaysFlexible working hours around core collaboration timeModern hardware and the tool licences your role needs

Interview & selection process

5 rounds — typical selection flow for this role:

  1. 1Resume screening and profile shortlisting by the talent acquisition team
  2. 2Final discussion covering role expectations, compensation and start date
  3. 3Application screening (CV and, where relevant, a portfolio or code sample)
  4. 4Short introductory call with the recruiter about your background and interest
  5. 5HR discussion — compensation, notice period, joining date and offer roll-out

About Pay1

Pay1 operates in the retailer fintech sector and runs an active team in Ludhiana. It is a working employer with real customers and real deadlines — the role advertised here exists because there is work that needs doing, not to fill a headcount plan. Industry and what the company does Pay1 works in…
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