Pay1
Customer Success Associate
Job · Full-timeIn OfficeMangaluru, Karnataka0–2 years30K/mo5 openingsImmediate / as per notice period
About this role
Pay1 has an opening for a Customer Success Associate in Mangaluru. If you would rather learn by owning something small and real than by watching from the sidelines, this full-time customer success role is built that way.
About the role
In this role you will be making sure customers actually get…
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Skills you'll use
Customer SuccessAccount ManagementOnboarding SupportCRM ToolsUsage AnalyticsIssue EscalationExcelClient CommunicationChurn AnalysisRelationship Building
What you'll do
- Onboard new customers and drive early adoption
- Track account health and act on warning signs
- Run regular check-ins and business reviews
- Coordinate resolution of customer issues internally
- Report on renewal and expansion risk
- Flag risks and blockers early rather than at the deadline
- Keep your tracker and status honest, including when something has slipped
Who can apply
- Any graduate — B.E./B.Tech, B.Sc, B.Com, BBA, BCA or equivalent from a recognised university
- 0–2 years of relevant experience — internships, academic projects and personal work all count, and 2026 graduates are welcome
- Working knowledge of Customer Success, Account Management, Onboarding Support
- Comfort with a CRM, a support desk and usage analytics, and the ability to pick up an unfamiliar tool without waiting to be taught it
- The judgement to know when a problem is yours to solve and when it needs escalating — and to escalate with the relevant detail attached.
- Attention to detail, ownership and the discipline to document your work
- Based in Mangaluru, Karnataka or willing to relocate
Perks & benefits
Health insurance cover for you (and family cover on confirmation)Learning and certification budgetPaid leave, casual leave and public holidaysFlexible working hours around core collaboration timeModern hardware and the tool licences your role needsInternal knowledge sessions and access to senior reviewersClear, written progression criteria rather than an annual surpriseEmployee referral and performance bonus schemes
Interview & selection process
5 rounds — typical selection flow for this role:
- 1Resume screening and profile shortlisting by the talent acquisition team
- 2Discussion with the hiring manager on how you approach problems and work with others
- 3Team fit conversation with two or three future colleagues
- 4Final discussion covering role expectations, compensation and start date
- 5HR discussion — compensation, notice period, joining date and offer roll-out
About Pay1
Pay1 operates in the retailer fintech sector and runs an active team in Mangaluru. It is a working employer with real customers and real deadlines — the role advertised here exists because there is work that needs doing, not to fill a headcount plan.
Industry and what the company does
Pay1 works…
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