Senior Salesforce Developer, Service Cloud

About this role

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Skills you'll use

What you'll do

• Partner and consult with business stakeholders to identify and define requirements, design and build complex, performant business-critical solutions
• Configure and optimize core Service Cloud features, including Omni-Channel, Lightning Service Console, Case Management, Entitlements, Milestones, Salesforce Knowledge and Experience Cloud.
• Architect and build robust, highly scalable integrations between Salesforce and complex third-party enterprise systems (e.g., CTI/telephony systems, Jira & other external systems).
• Collaborate closely with our US-based team, ensuring a few hours of overlap with Pacific Standard Time (PST) to facilitate seamless communication and project coordination.
• Drive defining, estimating, and shaping technical approaches/solutions using best practices
• Customize the Salesforce platform using declarative and coded approaches including Lightning Pages, Flow Builder, APEX triggers and classes, and Lightning Components
• Develop and execute integration strategies to connect Salesforce with various systems, applications, and data sources, ensuring seamless data flow and business process automation
• Monitor, troubleshoot and resolve issues promptly, improve performance, and enhance the overall user experience
• Author and maintain documentation of implementations and integration configurations, protocols, and best practices, and provide training and support to end-users and stakeholders

About New Relic

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