AWS Manager

About this role

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Skills you'll use

What you'll do

• Managerial Roles & Responsibilities
• Act as the AWS subject matter expert, providing leadership and guidance to internal teams
• Coach, mentor, and develop junior AWS team members while setting clear goals and expectations
• Conduct regular performance reviews, 1-on-1 meetings, and personal development planning
• Manage project resource staffing, utilization, and capacity planning while actively contributing to talent acquisition
• Drive hiring strategies to support organizational growth
• Build and lead high-performing teams, fostering a collaborative and motivated work culture
• Establish and oversee OKRs, ensuring alignment with business objectives
• Collaborate with business leaders to prioritize initiatives and drive impactful outcomes
• Represent the company and team in talent acquisition efforts, analyzing cultural fit and promoting an engaging and inclusive workplace

Who can apply

• Minimum 3 years of experience leading and managing technical teams
• For Sr Manager roles, experience managing Manager(s) is an added advantage
• AWS Solution Architect Associate Certification
• Strong expertise in AWS cloud architecture, security, compliance, and automation
• Proven track record of leading technical teams while driving innovation and efficiency
• Experience in the Contact Center domain, particularly with Amazon Connect
• Knowledge of AI/ML-driven solutions and AWS services such as SageMaker, Bedrock, and Amazon Q
• Experience integrating Amazon Connect with Salesforce Service Cloud models (SCV BYOA, SCV Bundle) is a plus
• Background in Cloud Contact Center solutions such as Genesys, Twilio, Avaya, NICE CX, TalkDesk, Five9, or RingCentral is preferred
• Equal Employment Opportunity Statement

About NeuraFlash, Part of Accenture

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