Hexaware Technologies
Customer Success Associate
Job · Full-timeIn OfficeKolkata, West Bengal0–2 years29K/mo4 openingsImmediate / as per notice period
About this role
Hexaware Technologies has an opening for a Customer Success Associate in Kolkata. If you would rather learn by owning something small and real than by watching from the sidelines, this full-time customer success role is built that way.
About the role
This Customer Success Associate position is…
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Skills you'll use
Customer SuccessAccount ManagementOnboarding SupportCRM ToolsUsage AnalyticsIssue EscalationExcelClient CommunicationChurn AnalysisRelationship Building
What you'll do
- Onboard new customers and drive early adoption
- Track account health and act on warning signs
- Run regular check-ins and business reviews
- Coordinate resolution of customer issues internally
- Report on renewal and expansion risk
- Flag risks and blockers early rather than at the deadline
- Keep your tracker and status honest, including when something has slipped
Who can apply
- Any graduate — B.E./B.Tech, B.Sc, B.Com, BBA, BCA or equivalent from a recognised university
- 0–2 years of relevant experience — internships, academic projects and personal work all count, and 2026 graduates are welcome
- Working knowledge of Customer Success, Account Management, Onboarding Support
- Comfort with a CRM, a support desk and usage analytics, and the ability to pick up an unfamiliar tool without waiting to be taught it
- The judgement to know when a problem is yours to solve and when it needs escalating — and to escalate with the relevant detail attached.
- Attention to detail, ownership and the discipline to document your work
- Based in Kolkata, West Bengal or willing to relocate
Perks & benefits
Internal knowledge sessions and access to senior reviewersClear, written progression criteria rather than an annual surpriseEmployee referral and performance bonus schemesTeam offsites and regular in-person timeSupport for internal mobility across teamsFixed monthly salary, paid on timeStructured onboarding with a named mentor for the first 90 daysHealth insurance cover for you (and family cover on confirmation)
Interview & selection process
4 rounds — typical selection flow for this role:
- 1Resume screening and profile shortlisting by the talent acquisition team
- 2Application screening (CV and, where relevant, a portfolio or code sample)
- 3Short introductory call with the recruiter about your background and interest
- 4HR discussion — compensation, notice period, joining date and offer roll-out
About Hexaware Technologies
Hexaware Technologies operates in the it services & consulting sector and runs an active team in Kolkata. It is a working employer with real customers and real deadlines — the role advertised here exists because there is work that needs doing, not to fill a headcount plan.
Industry and what the…
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