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Freshworks

Product Analyst

Job · Full-timeWork from HomeChennai, Tamil Nadu1–4 years112K/mo1 openingImmediate / as per notice period

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About this role

Join Freshworks in Chennai as a Product Analyst. The role sits close to the business: you will define the metrics, build the reporting behind them, and be the person the team asks when a number looks wrong. About the role This Product Analyst role is hands-on and delivery-focused. Expect to spend…

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Skills you'll use

SQLProduct AnalyticsA/B TestingFunnel AnalysisCohort & Retention AnalysisMixpanel / AmplitudeStatisticsEvent InstrumentationDashboardingPythonMetric DesignCommunication

What you'll do

Analyse funnels, retention, activation and engagement
Design and read out A/B experiments with correct statistics
Define product metrics and keep instrumentation honest
Build self-serve dashboards for product and design teams
Turn behavioural data into specific product recommendations
Validate and reconcile numbers before publishing, and document data caveats
Automate recurring reporting to free up time for real analysis
Present findings clearly to non-technical stakeholders

Who can apply

B.E./B.Tech/BCA/MCA/B.Sc/MBA or an equivalent degree from a recognised university
1–4 years of experience in analytics, reporting or MIS — relevant hands-on experience required
Working knowledge of SQL, Product Analytics, A/B Testing
Comfort with SQL, Mixpanel/Amplitude and Excel and with cleaning messy, real-world data
Ability to define a metric precisely and explain a result to a non-technical stakeholder
Attention to detail, ownership and the discipline to document your work
Based in Chennai, Tamil Nadu or willing to relocate (remote candidates across India may also apply)

Perks & benefits

Annual performance bonus / variable payHealth insurance for you and your dependantsProvident Fund and statutory benefitsStructured onboarding and mentorshipLearning & certification support (SQL, Power BI, Tableau, cloud)Paid leaves and public holidaysFlexible / hybrid working optionsModern analytics tooling and licensed BI seats

Interview & selection process

4 rounds — typical selection flow for this role:

1Resume screening and profile shortlisting by the talent acquisition team
2Technical interview 1 — SQL joins, aggregations, window functions and data modelling
3Case study / take-home assignment on a real dataset, with a walkthrough of your approach
4HR discussion — compensation, notice period, joining date and offer roll-out

About Freshworks

Freshworks is a global software-as-a-service company providing customer and employee experience products, headquartered in Chennai and listed on Nasdaq. Industry and what the company does Freshworks works in saas, serving its customers and partners through teams spread across technology, data and…

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