
Freshworks
Lead Software Engineer - Machine Learning
Job · Full-timeIn OfficeChennai6+ years1 opening
About this role
Freshworks is hiring for Lead Software Engineer - Machine Learning in Chennai. This opening was published by Freshworks on their official careers board (SmartRecruiters) on 25 August 2026 and was confirmed live on 14 September 2026.
Job details
• Company: Freshworks
• Role: Lead Software Engineer…
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Skills you'll use
Machine LearningMicroservicesAlgorithms
What you'll do
- Impact You Will Create
- Bridge Research and Production: Serve as the critical link translating theoretical data science research and sophisticated algorithms into product-ready, enterprise-scale implementations.
- Scale to Millions: Build and deploy robust ML APIs and data pipelines engineered to handle millions of requests with high efficiency, low latency, and reliability.
- Architect from Scratch: Drive organizational technical alignment by architecting high-performance ML solutions from the ground up and leading cross-functional adoption.
- Roles & Responsibilities
- ML Algorithm Implementation: Collaborate with Data Scientists to translate complex models and experimental algorithms into clean, high-performance, production-grade code.
- End-to-End Pipeline Architecture: Design, build, and manage comprehensive ML pipelines encompassing data pre-processing, model generation, automated deployment, cross-validation, and active feedback loops.
- High-Performance Service Delivery: Develop and deploy extensible, scalable ML API services optimized for minimal latency under high traffic loads.
- Operational Intelligence: Design and implement monitoring systems to track engineering efficiency and active ML model performance metrics, ensuring long-term system health.
- Strategic Innovation & Collaboration: Architect technical solutions from scratch and liaise with cross-product architects and engineers to ensure organizational alignment.
Who can apply
- Production ML Engineering: Proven capability in translating advanced mathematical models into optimized, production-ready software.
- MLOps Mastery: Deep expertise in lifecycle management practices, ensuring seamless model transitions from experimental stages to live production environments.
- Distributed Pipeline & API Design: Strong architecture skills in building scalable data pipelines and low-latency API microservices.
- System Telemetry & Monitoring: Proficiency in establishing monitoring frameworks for tracking engineering efficiency, system health, and model performance metrics.
- Technical Project Leadership: Ability to execute rapid prototyping, evaluate technical stacks, and lead cross-functional technical alignment.
About Freshworks
About Freshworks
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create…
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