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Expedia Group

CRM & Customer Data Analyst

Job · Full-timeIn OfficePune, Maharashtra0-2 years1 openingImmediate / Rolling

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About this role

Expedia Group has an opening for a CRM & Customer Data Analyst in Pune, ideal for freshers and candidates with 0–2 years of experience who are eager to work with data. You will focus on analysing customer data to improve retention and engagement, collaborate with cross-functional teams, and develop…

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Skills you'll use

SQLExcelCRM AnalyticsSegmentationData VisualizationPower BIRetention AnalysisReportingAnalytical ThinkingCommunication

What you'll do

Analyse customer, CRM and lifecycle data
Build segments and cohorts for targeting
Track retention, churn and engagement metrics
Build customer dashboards and reports
Turn customer data into actionable insight
Document work clearly and act on feedback

Who can apply

A relevant degree (B.Tech/BCA/B.Sc/B.Com/BBA/MBA/M.Sc or similar)
Foundational knowledge of SQL, Excel, CRM Analytics, Segmentation
0–2 years of experience; freshers with strong fundamentals welcome
Strong communication skills and a proactive attitude
Based in or open to working from Pune

Perks & benefits

Competitive Salary / CTCStructured Onboarding & MentorshipLearning & UpskillingReal-World Analytics WorkCareer Growth PathCollaborative Culture

Interview & selection process

4 rounds — typical selection flow for this role:

14 rounds

About Expedia Group

About Expedia Group Expedia Group is a global online travel company operating brands including Expedia, Hotels.com and Vrbo, providing flight, hotel, car-rental and vacation booking technology to travelers and partners worldwide. Its India operations are centered in Gurugram, with technology and…

Visit Expedia Group’s official website ↗

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