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Epiroc

CRM & Customer Data Analyst

Job · Full-timeIn OfficePune, Maharashtra0-2 years1 openingImmediate / Rolling

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About this role

Start or grow your data career at Epiroc in Pune as a CRM & Customer Data Analyst. This is a hands-on, full-time role where you will be analysing customer data to improve retention and engagement, supported by senior analysts and exposed to real business problems and industry-standard analytics…

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Skills you'll use

SQLExcelCRM AnalyticsSegmentationData VisualizationPower BIRetention AnalysisReportingAnalytical ThinkingCommunication

What you'll do

Analyse customer, CRM and lifecycle data
Build segments and cohorts for targeting
Track retention, churn and engagement metrics
Build customer dashboards and reports
Turn customer data into actionable insight
Document work clearly and act on feedback

Who can apply

A relevant degree (B.Tech/BCA/B.Sc/B.Com/BBA/MBA/M.Sc or similar)
Foundational knowledge of SQL, Excel, CRM Analytics, Segmentation
0–2 years of experience; freshers with strong fundamentals welcome
Strong communication skills and a proactive attitude
Based in or open to working from Pune

Perks & benefits

Competitive Salary / CTCStructured Onboarding & MentorshipLearning & UpskillingReal-World Analytics WorkCareer Growth PathCollaborative Culture

Interview & selection process

3 rounds — typical selection flow for this role:

13 rounds

About Epiroc

About Epiroc Epiroc is a leading global productivity partner for the mining and infrastructure industries, headquartered in Nacka, Sweden, and listed on the Nasdaq Stockholm exchange. The company was created in 2018 when it was spun off from the Atlas Copco Group, inheriting a heritage of more…

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