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Darwinbox

Customer Success Associate

Job · Full-timeHybridMysuru, Karnataka0–2 years33K/mo1 openingImmediate / as per notice period
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About this role

Darwinbox is hiring a Customer Success Associate in Mysuru. This is a full-time, permanent role with real ownership from the first quarter — you will be given work that ships, reviewed by people who know the craft, and the context to understand why it matters. About the role In this role you will…

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Skills you'll use

Customer SuccessAccount ManagementOnboarding SupportCRM ToolsUsage AnalyticsIssue EscalationExcelClient CommunicationChurn AnalysisRelationship Building

What you'll do

  • Onboard new customers and drive early adoption
  • Track account health and act on warning signs
  • Run regular check-ins and business reviews
  • Coordinate resolution of customer issues internally
  • Report on renewal and expansion risk
  • Flag risks and blockers early rather than at the deadline
  • Keep your tracker and status honest, including when something has slipped

Who can apply

  • Any graduate — B.E./B.Tech, B.Sc, B.Com, BBA, BCA or equivalent from a recognised university
  • 0–2 years of relevant experience — internships, academic projects and personal work all count, and 2026 graduates are welcome
  • Working knowledge of Customer Success, Account Management, Onboarding Support
  • Comfort with a CRM, a support desk and usage analytics, and the ability to pick up an unfamiliar tool without waiting to be taught it
  • The judgement to know when a problem is yours to solve and when it needs escalating — and to escalate with the relevant detail attached.
  • Attention to detail, ownership and the discipline to document your work
  • Based in Mysuru, Karnataka or willing to relocate

Perks & benefits

Modern hardware and the tool licences your role needsInternal knowledge sessions and access to senior reviewersClear, written progression criteria rather than an annual surpriseEmployee referral and performance bonus schemesTeam offsites and regular in-person timeSupport for internal mobility across teamsFixed monthly salary, paid on timeStructured onboarding with a named mentor for the first 90 days

Interview & selection process

3 rounds — typical selection flow for this role:

  1. 1Resume screening and profile shortlisting by the talent acquisition team
  2. 2Team fit conversation with two or three future colleagues
  3. 3HR discussion — compensation, notice period, joining date and offer roll-out

About Darwinbox

Darwinbox operates in the saas & developer tools sector and runs an active team in Mysuru. It is a working employer with real customers and real deadlines — the role advertised here exists because there is work that needs doing, not to fill a headcount plan. Industry and what the company…
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