Senior Data Protection Engineer

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Skills you'll use

What you'll do

• Successfully interact through phone and email with customers as you solve their problems
• Troubleshoot and resolve complex customer issues
• Install and configure Commvault hardware and software following the design specifications provided to meet the customer’s technical and business requirements.
• Onboarding new accounts in partnership with our Data Protection Specialist or Professional Services team
• Perform data migration tasks to transition the customer from the previous backup infrastructure to the new infrastructure.
• Install and configure backup agents to protect the customers applications, databases, and hypervisors.
• Work with the customer and Commvault technical support and/or development to troubleshoot any technical issues blocking progress.
• Maintain case ownership and keep customers informed of progress on their issues by contacting them periodically with updates.
• Consistently meet/exceed customer account needs; identify opportunities to enhance delivery of company service and support goals.
• Architect Commvault software solutions to address customer needs. Suggest these solutions to the customer proactively to continuously expand and improve customer deployment of Commvault.

Who can apply

• Bachelor of Engineering from Computer Science / Information Technology / Electronics OR Bachelor of Computer Application + Master of Computer Application.
• Commvault or any other backup product experienced professional with 9+ years of relevant experience in Technical Support / Professional Services / Managed Services / Backup Administration
• Required Technical Skills :
• Strong knowledge & experience of Networking, Storage & Linux Operating System
• Proficiency with TCP/IP networking
• Proficiency with SCSI, iSCSI, or Fibre Channel
• Commvault implementation & advanced troubleshooting experience
• Proficiency with backup and recovery of Microsoft 365 (Exchange Online, SharePoint Online, OneDrive for Business, Teams)
• Proficiency with backup and recovery of Microsoft Applications (SQL Server, SharePoint and Exchange)
• Proficiency with backup and recovery of databases (Oracle, SAP/Oracle, SAP HANA)

About Commvault

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