Ather Grid
Software Support Engineer
Job · Full-timeWork from HomeHyderabad, Telangana0–2 years35K/mo3 openingsImmediate / as per notice period
About this role
Start your career in product support engineering at Ather Grid as a Software Support Engineer in Hyderabad. This is a full-time position with a structured first ninety days, a named mentor, and genuine responsibility once you are through it.
About the role
This Software Support Engineer position…
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Skills you'll use
TroubleshootingSQLLog AnalysisREST APIsTicketing SystemsLinux BasicsCustomer CommunicationRoot Cause AnalysisDocumentationEscalation Handling
What you'll do
- Diagnose and resolve customer-reported product issues
- Reproduce problems and escalate with evidence attached
- Write and maintain troubleshooting documentation
- Track recurring issues and push for permanent fixes
- Keep customers informed with accurate status
- Flag risks and blockers early rather than at the deadline
- Keep your tracker and status honest, including when something has slipped
Who can apply
- B.E./B.Tech (CSE/IT/ECE), BCA/MCA or B.Sc/M.Sc (Computer Science / IT) from a recognised university
- 0–2 years of relevant experience — internships, academic projects and personal work all count, and 2026 graduates are welcome
- Working knowledge of Troubleshooting, SQL, Log Analysis
- Comfort with log search, a ticketing system and SQL, and the ability to pick up an unfamiliar tool without waiting to be taught it
- The judgement to know when a problem is yours to solve and when it needs escalating — and to escalate with the relevant detail attached.
- Attention to detail, ownership and the discipline to document your work
- Based in Hyderabad, Telangana or willing to relocate (remote candidates across India may also apply)
Perks & benefits
Support for internal mobility across teamsFixed monthly salary, paid on timeStructured onboarding with a named mentor for the first 90 daysHealth insurance cover for you (and family cover on confirmation)Learning and certification budgetPaid leave, casual leave and public holidaysFlexible working hours around core collaboration timeModern hardware and the tool licences your role needs
Interview & selection process
5 rounds — typical selection flow for this role:
- 1Resume screening and profile shortlisting by the talent acquisition team
- 2Technical or practical round based on the day-to-day work of the role
- 3Take-home exercise or live problem-solving discussion
- 4Discussion with the hiring manager on how you approach problems and work with others
- 5HR discussion — compensation, notice period, joining date and offer roll-out
About Ather Grid
Ather Grid operates in the ev charging infrastructure sector and runs an active team in Hyderabad. It is a working employer with real customers and real deadlines — the role advertised here exists because there is work that needs doing, not to fill a headcount plan.
Industry and what the company…
Visit Ather Grid’s official website ↗Searching for “Ather Grid jobs” or “jobs at Ather Grid”? You’re in the right place.
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