AppFolio India
Customer Success Associate
Job · Full-timeWork from HomeDelhi, Delhi0–2 years38K/mo5 openingsImmediate / as per notice period
About this role
Applications are open for the Customer Success Associate position at AppFolio India in Delhi. You will join a working team in customer success, take a defined area end to end, and see the result of your work in the hands of real users or customers.
About the role
As a Customer Success Associate at…
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Skills you'll use
Customer SuccessAccount ManagementOnboarding SupportCRM ToolsUsage AnalyticsIssue EscalationExcelClient CommunicationChurn AnalysisRelationship Building
What you'll do
- Onboard new customers and drive early adoption
- Track account health and act on warning signs
- Run regular check-ins and business reviews
- Coordinate resolution of customer issues internally
- Report on renewal and expansion risk
- Flag risks and blockers early rather than at the deadline
- Keep your tracker and status honest, including when something has slipped
Who can apply
- Any graduate — B.E./B.Tech, B.Sc, B.Com, BBA, BCA or equivalent from a recognised university
- 0–2 years of relevant experience — internships, academic projects and personal work all count, and 2026 graduates are welcome
- Working knowledge of Customer Success, Account Management, Onboarding Support
- Comfort with a CRM, a support desk and usage analytics, and the ability to pick up an unfamiliar tool without waiting to be taught it
- The judgement to know when a problem is yours to solve and when it needs escalating — and to escalate with the relevant detail attached.
- Attention to detail, ownership and the discipline to document your work
- Based in Delhi, Delhi or willing to relocate (remote candidates across India may also apply)
Perks & benefits
Clear, written progression criteria rather than an annual surpriseEmployee referral and performance bonus schemesTeam offsites and regular in-person timeSupport for internal mobility across teamsFixed monthly salary, paid on timeStructured onboarding with a named mentor for the first 90 daysHealth insurance cover for you (and family cover on confirmation)Learning and certification budget
Interview & selection process
5 rounds — typical selection flow for this role:
- 1Resume screening and profile shortlisting by the talent acquisition team
- 2Take-home exercise or live problem-solving discussion
- 3Discussion with the hiring manager on how you approach problems and work with others
- 4Team fit conversation with two or three future colleagues
- 5HR discussion — compensation, notice period, joining date and offer roll-out
About AppFolio India
AppFolio India operates in the real estate sector and runs an active team in Delhi. It is a working employer with real customers and real deadlines — the role advertised here exists because there is work that needs doing, not to fill a headcount plan.
Industry and what the company does
AppFolio…
Visit AppFolio India’s official website ↗Searching for “AppFolio India jobs” or “jobs at AppFolio India”? You’re in the right place.
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