Support Analyst II

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Skills you'll use

What you'll do

• Configure and support Label Traxx accounting modules, including General Ledger, Accounts Receivable, Accounts Payable, Inventory, Purchasing, and Cost Accounting
• Analyze and troubleshoot financial reporting issues across General Ledger, Trial Balance, Balance Sheet, Income Statement, Accounts Receivable and Accounts Payable aging, inventory valuation, job costing, WIP, and other financial reports; identify discrepancies between transactional data, subledgers, and reported financial results
• Own accounting support cases end-to-end, including triage, investigation, reproduction, root-cause analysis, resolution, customer communication, and documentation; drive complex financial issues through to successful closure with appropriate escalation when required.
• Analyze customer accounting workflows and recommend Label Traxx best practices to improve efficiency and financial accuracy.
• Assist customers with chart of accounts configuration, posting rules, accounting periods, and financial setup.
• Support customer implementations, upgrades, and accounting migrations; validate financial configuration before and after deployment.Perform financial reconciliations and investigate accounting discrepancies by tracing transactions through Accounts Receivable, Accounts Payable, Inventory, Purchasing, Job Costing, WIP, COGS, and General Ledger; determine the source of out-of-balance conditions, incorrect postings, valuation differences, and control-account discrepancies.
• Trace financial transactions through the complete ERP workflow — from operational activity such as purchasing, receiving, inventory movement, production, shipping, invoicing, credits, and payments through the resulting accounting entries and General Ledger postings; identify where incorrect configuration, transaction processing, or workflow behavior caused an unexpected financial result.
• Diagnose and differentiate accounting configuration, data, workflow, integration, and software issues; determine whether a customer problem is caused by system setup, transaction history, user process, financial configuration, integration behavior, reporting logic, or a product defect; escalate confirmed software defects with clear reproduction steps, supporting financial evidence, and expected versus actual results.
• Provide customer training on accounting functionality, manufacturing costing, inventory transactions, and financial best practices within Label Traxx.
• Create and maintain accounting implementation guides, knowledge base articles, SOPs, and customer-facing documentation.

Who can apply

• Print or manufacturing industry experience — print (label, narrow-web, or converting) is strongly preferred; manufacturing with production, inventory, and financial workflow experience is the minimum hard requirement.
• Strong accounting foundation — General Ledger, Accounts Receivable, Accounts Payable, Inventory Accounting, Job Costing, WIP, and COGS; a CPA is not required, but candidates must be able to work confidently across these areas as they are the core of this role.
• Strong understanding of manufacturing workflows from estimating through invoicing.
• 3–5 years of accounting, ERP consulting, or manufacturing accounting experience.
• Ability to analyze financial transactions and identify root causes of accounting discrepancies.
• Excellent written and verbal English communication skills.
• Self-directed, research-driven approach to customer consulting and problem-solving.
• Self-starter with a demonstrated ability to build expertise independently — you ask good questions, learn from technical resources, and don’t wait to be told what to do next.
• Willingness and ability to support customers globally, with flexibility for shift rotation; initial schedule aligned to EMEA hours.
• Experience with Label Traxx or comparable ERP/MIS software

Perks & benefits

About Amtech Software

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