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Amtech Software

Associate Support Analyst

Job · Full-timeIn OfficeIndiaEntry level / 0-2 years1 opening
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About this role

Amtech Software is hiring for Associate Support Analyst in India. This opening was published by Amtech Software on their official greenhouse careers board on 29 July 2026 and was verified as still open on 17 September 2026. About the role About Vista Equity Partners What you'll do day to day •…

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Skills you'll use

SQLPower BICommunicationTestingGenerative AIDocumentationReporting

What you'll do

  • Own and resolve EnCore ERP support cases end-to-end, from initial diagnosis through resolution
  • Prioritize cases based on operational and financial impact to the customer
  • Troubleshoot issues spanning plant floor workflows, production scheduling, inventory management, logistics, and order-to-cash processes
  • Investigate configuration, services, and environment alignment to distinguish product defects from customer configuration issues
  • Use SQL SELECT queries to validate data, investigate inventory transactions, and support root cause analysis
  • Support Microsoft SQL Server and Windows Server-hosted application environments
  • Review logs, services, integrations, and scheduled jobs to identify root causes
  • Create and maintain knowledge base documentation and troubleshooting guides
  • Research prior cases and existing documentation before escalating
  • Maintain case ownership and provide structured handoffs across time zones

Who can apply

  • Manufacturing industry experience — plant floor, production scheduling, inventory, or shop floor operations; this is a firm requirement
  • Working knowledge of manufacturing workflows from production through shipping and inventory reconciliation
  • 1–3 years in L2/L3 technical support, application support, or ERP support environments
  • Strong troubleshooting skills across enterprise applications, databases, and Windows Server environments
  • SQL proficiency — SELECT queries, joins, and data validation
  • Experience working with logs, diagnostics, and system analysis tools
  • Excellent written and verbal English communication skills
  • Self-directed, research-driven approach to problem-solving
  • Experience with EnCore ERP or comparable manufacturing ERP/MES platforms
  • Corrugated, folding carton, or packaging industry experience

Perks & benefits

At Amtech, you will drive meaningful financial impact in a growing enterprise software organization while benefiting from Vista’s world-class ecosystem. You’ll collaborate with talented peers, leverage cross-portfolio learning programs, and help shape the future of Amtech’s financial operations and systems. Build your career with Amtech — backed by the strength, scale, and innovation culture of Vista.

About Amtech Software

About Amtech Software • Connect estimating, planning, production and plant-floor execution with ERP, MES and intelligence solutions purpose-built for packaging manufacturers. Predictable and profitable packaging operations powered by connected manufacturing ERP for packaging industry systems…
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