Quality Program Specialist, GSOC Continuous Improvement Team, Worldwide Operations Security (WWOS)

About this role

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Skills you'll use

What you'll do

• Develop and manage GSOC quality dashboards, performance metrics, and reporting standards to enable data-driven decision-making..
• Partner with cross-functional stakeholders to define quality KPIs, reporting requirements, and ensure data accuracy and alignment..
• Maintain and optimize Structured Quality Performance Review (SQPR) dashboards to provide operational performance visibility..
• Manage quality metric reporting, including data collection, cleansing, validation, and governance to ensure reporting integrity..
• Oversee the creation, review, and maintenance of quality SOPs, process guides, and user documentation to ensure standardization and compliance..
• Lead EMT Post-Notification Reviews (PRs), conducting root cause analyses and identifying opportunities for continuous improvement..
• Conduct quality reviews of EMTs against established standards, policies, and procedures, documenting findings and driving corrective actions..
• Support and enhance the GOCcall audit program, including Audit the Auditor activities, to maintain consistent evaluation standards..
• Manage defect ticket triage, prioritization, escalation, and resolution in partnership with Operations leadership..
• Participate in audit and PR appeal reviews, applying standardized evaluation frameworks to ensure fairness and consistency..

Who can apply

• - Bachelor's degree or equivalent work experience in Business, Operations, Logistics, Supply Chain or a related field
• - Experience using data and metrics to back up assumptions, evaluate outcomes, and make data-driven decisions
• - Experience working with the MS Office suite (Word, Excel, Outlook) and/or SQL in a professional environment
• - Experience that includes strong analytical skills, attention to detail, and effective communication abilities
• - 1+ years of business analyst, data analyst or similar role experience
• - Experience implementing process improvements
• - 2+ years of experience in a quality assurance or quality control role

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