Investigation Specialist - Related Account Detection, Relay Product Excellence

About this role

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Skills you'll use

What you'll do

• - Provide data analysis & conduct investigations basis defined SOP
• - Pull data from numerous databases (using Excel,Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed
• - Take appropriate action to identify and help - minimize the risk posed by fraud or abuse patterns and trends
• - Consistently achieve weekly targets and quality standards for investigations
• - Identify and eliminate root causes of defects in order to drive efficiency in Amazon’s transportation operations
• - Understand the business impact of the trends and make decisions that make sense based on available data
• - Knowledge to systematically escalate problems or variance in the information and data to the relevant owners and teams
• - Experience to follow through on the resolutions to ensure they are delivered
• - Work within various time constraints to meet critical business needs, while measuring and identifying activities performed
• - Written and verbal communication experience, as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forum

Who can apply

• - Work within various time constraints to meet critical business needs, while measuring and identifying activities performed
• - Written and verbal communication experience, as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forum
• - Participate in ad-hoc projects and assignments as necessary
• A day in the life
• - Meet productivity, quality and other hygiene metrics/ goals
• - Identify opportunities to Invent and Simplify processes, and deliver quicker with higher standards of accuracy
• - Follow SOPs, document new methods of abuse/frauds, and partner with stakeholder teams to drive gaps to closure

About Amazon

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