Cloud Support Engineer

About this role

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Skills you'll use

What you'll do

• We are looking for a proactive Cloud Support Engineer to join our dynamic team. In this role, you will own technical problems end-to-end within your scope including investigating, diagnosing and resolving customer issues across SaaS and private cloud environments. In your role day-to-day, you will collaborate closely with senior engineers and technical customer contacts on more complex cases.
• You will be the second line of defense for technical queries, working at the intersection of customers, frontline support and Engineering. This is a strong foundation role for someone early in their cloud support career with some experience, who has demonstrated relevant technical skills, contributing to a high-trust team and the ability to apply AI tools to scale their impact.
• Growth paths from this role include progression with the Support function to Senior Cloud Support Engineer and beyond, or a move into our Site Reliability Engineering (SRE) team, supported by structured training and collaboration with Engineering.

Who can apply

• A technically curious engineer with 2 - 4 years in technical support, IT operations, cloud operations or a related field.
• A clear communicator in writing and on customer calls, with the ability to explain technical concepts with appropriate clarity.
• A problem-solver with a proactive, customer-first mindset and an eye for surfacing risks early.
• Adaptable, eager to continuously learn, and willing to ask for help when blocked.
• Energized by being part of an entrepreneurial team and willing to pull your own weight to help the team succeed.

About AlphaSense

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