4CRisk
Customer Success Associate
Job · Full-timeWork from HomeNoida, Uttar Pradesh0–2 years37K/mo2 openingsImmediate / as per notice period
About this role
Start your career in customer success at 4CRisk as a Customer Success Associate in Noida. This is a full-time position with a structured first ninety days, a named mentor, and genuine responsibility once you are through it.
About the role
In this role you will be making sure customers actually get…
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Skills you'll use
Customer SuccessAccount ManagementOnboarding SupportCRM ToolsUsage AnalyticsIssue EscalationExcelClient CommunicationChurn AnalysisRelationship Building
What you'll do
- Onboard new customers and drive early adoption
- Track account health and act on warning signs
- Run regular check-ins and business reviews
- Coordinate resolution of customer issues internally
- Report on renewal and expansion risk
- Flag risks and blockers early rather than at the deadline
- Keep your tracker and status honest, including when something has slipped
Who can apply
- Any graduate — B.E./B.Tech, B.Sc, B.Com, BBA, BCA or equivalent from a recognised university
- 0–2 years of relevant experience — internships, academic projects and personal work all count, and 2026 graduates are welcome
- Working knowledge of Customer Success, Account Management, Onboarding Support
- Comfort with a CRM, a support desk and usage analytics, and the ability to pick up an unfamiliar tool without waiting to be taught it
- The judgement to know when a problem is yours to solve and when it needs escalating — and to escalate with the relevant detail attached.
- Attention to detail, ownership and the discipline to document your work
- Based in Noida, Uttar Pradesh or willing to relocate (remote candidates across India may also apply)
Perks & benefits
Team offsites and regular in-person timeSupport for internal mobility across teamsFixed monthly salary, paid on timeStructured onboarding with a named mentor for the first 90 daysHealth insurance cover for you (and family cover on confirmation)Learning and certification budgetPaid leave, casual leave and public holidaysFlexible working hours around core collaboration time
Interview & selection process
4 rounds — typical selection flow for this role:
- 1Resume screening and profile shortlisting by the talent acquisition team
- 2Technical or practical round based on the day-to-day work of the role
- 3Take-home exercise or live problem-solving discussion
- 4HR discussion — compensation, notice period, joining date and offer roll-out
About 4CRisk
4CRisk operates in the it services sector and runs an active team in Noida. It is a working employer with real customers and real deadlines — the role advertised here exists because there is work that needs doing, not to fill a headcount plan.
Industry and what the company does
4CRisk works in it…
Visit 4CRisk’s official website ↗Searching for “4CRisk jobs” or “jobs at 4CRisk”? You’re in the right place.
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