Escalation Engineer - DLP

About this role

Not quite right? These jobs in Bengaluru match the same skills — apply to a few to improve your chances.

Lead Consultant, PingFederate

Cyderes

In OfficeBengaluru

Apply

Infrastructure Operations Lead

Bosch Group

HybridBengaluru

Apply

AWS /Azure/ Databricks + AI + Agentic AI+ Python- Senior Associate

PwC

In OfficeBengaluru

Apply

Solution Test Technical Lead | Python/Java Programming | UI Automation | Network Protocols | AWS | Splunk | Kubernetes | Linux | Wireshark | AI - 8 to 12 years - Bangalore

Cisco

In OfficeBengaluru

Apply

Skills you'll use

What you'll do

• Serve as the primary point of contact for escalated DLP issues, providing advanced troubleshooting and resolution for the escalated DLP cases
• Take ownership of complex and critical cases, ensuring they are resolved effectively and efficiently
• Perform detailed root cause analysis to identify underlying issues and implement long-term solutions for the customers
• Work closely with product development, engineering, and other cross-functional teams to resolve issues and improve Zscaler DLP products and services
• Maintain clear and proactive communication with customers throughout the escalation process, providing regular updates and managing expectations

Who can apply

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.
• What We’re Looking for (Minimum Qualifications)
• Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain
• Minimum of 8+ years of experience in technical support, with at least 5 years focused on DLP/CASB solutions and escalations
• Experience with data loss prevention, securing SaaS, and Cloud Access Security Brokers (CASB)
• Practical working knowledge of AWS, Azure, or GCP cloud environments paired with a strong understanding of Unix/Linux and Windows operating systems

About Zscaler

Searching for “Zscaler jobs” or “jobs at Zscaler”? You’re in the right place.