Senior Product Manager (Technical) - Identity & Access Management

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Skills you'll use

What you'll do

• Own the CIAM product roadmap and strategy spanning consumer (policyholder), partner (distributor/agent), and workforce identity across Zinnia’s platform.
• Lead the product direction for core identity capabilities — authentication (SSO, MFA, passwordless, adaptive/risk-based), authorization (RBAC/ABAC, fine-grained and delegated access), and the full user lifecycle (registration, provisioning/SCIM, recovery, deprovisioning).
• Set standards and technical direction around modern identity protocols (OAuth 2.0, OpenID Connect, SAML, SCIM) in partnership with Engineering and Architecture.
• Drive build-vs-buy and platform decisions for identity providers and services, and own the integration strategy across Zinnia products.
• Balance security, privacy, and usability — reducing friction while protecting against account takeover, credential stuffing, fraud, and abuse.
• Partner closely with Security, Risk, and Compliance to ensure the identity platform meets regulatory and industry obligations applicable to the insurance industry (data security, privacy, and authentication assurance).
• Define and track success metrics — authentication success and abandonment, MFA adoption, account-takeover reduction, time-to-provision, and partner onboarding.
• Act as a technical consultant to the product organization on identity, and mentor a lean team of Product Managers.
• Serve as a customer liaison on identity-related integration, custom development, and requirements for carriers and distributors.

Who can apply

• As Senior Product Manager for Customer Identity & Access Management (CIAM), you will own the roadmap for how carriers, distributors, partners, and policyholders securely access Zinnia’s platform. You will lead the identity product area end to end — authentication, authorization, and the full user lifecycle — balancing strong security and regulatory compliance with a frictionless experience across Zinnia’s products. You will partner closely with Engineering and Security, and work across Zinnia’s Product Organization to keep the identity experience aligned with company strategy while delivering measurable value.

About Zinnia

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