Atlassian Platform Administrator

About this role

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Skills you'll use

What you'll do

• Administer and evolve enterprise Atlassian Cloud products, including Jira, Confluence, Loom, and connected Marketplace applications
• Design, configure, and maintain complex Jira projects, issue types, workflows, screens, fields, permissions, notification schemes, automations, reporting structures, and Confluence spaces
• Lead technical discovery and solution design for advanced configuration, workflow, and integration requests, ensuring solutions align with platform standards, security requirements, and long-term maintainability
• Own complex incidents and escalations; diagnose issues across Atlassian configuration, identity, browser and desktop environments, APIs, integrations, and third-party applications
• Partner with Identity and Access Management teams on SSO, SCIM, group-based provisioning, service-account lifecycle management, privileged access, and auditability
• Develop and maintain automations, API-based solutions, and operational tooling that reduce manual work and improve support quality, reliability, license efficiency, and customer self-service
• Lead administration of platform licensing, including usage analysis, reclamation processes, exception management, capacity forecasting, and controls that minimize unused paid seats
• Govern Marketplace app and integration requests through technical assessment, security and compliance review, vendor coordination, configuration, implementation, and ongoing operational support
• Establish and maintain platform standards, reusable patterns, configuration guardrails, runbooks, and technical documentation
• Support the Jira Space Administrator program and other delegated-administration models by defining safe self-service boundaries, enablement materials, and escalation paths

Who can apply

• 5+ years of experience in SaaS administration, enterprise application support, systems administration, or IT operations, including substantial hands-on Atlassian administration experience
• Deep, practical experience administering Jira and Confluence in an enterprise Atlassian Cloud environment
• Demonstrated expertise designing and maintaining complex Jira configurations, including workflows, schemes, permissions, custom fields, automations, dashboards, and reporting
• Experience with Atlassian administration across user management, organization administration, licensing, product access, and governance controls
• Strong knowledge of identity and access management concepts, including SSO, SAML, SCIM, group-based provisioning, service accounts, and least-privilege access
• Experience diagnosing and resolving complex issues across SaaS platforms, integrations, REST APIs, authentication, provisioning, and enterprise end-user environments
• Experience designing or supporting integrations between Atlassian products and enterprise systems such as Slack, Google Workspace, ServiceNow, Workday, Salesforce, GitHub, or GitLab
• Ability to use automation and scripting to solve operational problems, such as Jira Automation, REST APIs, JSON, Python, JavaScript, or low-code workflow tools
• Strong written communication skills, including the ability to create clear technical documentation, runbooks, standards, and stakeholder-facing guidance
• Demonstrated ability to independently prioritize work, lead technical initiatives, and communicate trade-offs, risks, and recommendations to technical and non-technical partners

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