Customer Success Intern

About this internship

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Skills you'll use

What you'll do

• supporting customer onboarding
• answering queries and resolving issues
• tracking customer health and usage
• gathering feedback for the product team
• maintaining CRM records
• Collaborate with the team and document your work
• Take ownership of assigned tasks and act on feedback

Who can apply

• Pursuing or recently completed Any graduate; BBA/MBA a plus
• Foundational knowledge of Communication, CRM, Customer Support, Onboarding
• Good communication and a genuine willingness to learn
• Based in or open to working from Pune
• A portfolio, project or coursework you can show (a plus, not mandatory)

Perks & benefits

Interview & selection process

3 rounds — typical selection flow for this role:

1. 1Application Screening — the recruitment team at ZF India reviews your resume, projects/portfolio and fit for the Customer Success Intern role.
2. 2Aptitude / Skills Assessment — a screening test focused on communication and problem solving.
3. 3Technical / Role Interview — an in-depth discussion of your skills, projects and a task or case relevant to operations.
4. 4HR / Managerial Discussion — a conversation about your interests, availability, learning goals and the internship offer with ZF India.

About ZF India

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