Senior Software Engineer – ServiceNow

About this role

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Skills you'll use

What you'll do

• You will play an important role in contributing to the success of digital transformation at ZEISS, with a vision of bringing people, processes, and data together, reliably and easily, to enable all ZEISS employees to work efficiently on one platform.
• The ServiceNow Team is responsible for operating and customizing/developing Enterprise Service Management and custom applications on the ServiceNow platform. As Senior ServiceNow Developer - IT Request Fulfillment, you will develop reliable, scalable ServiceNow solutions that automate and enhance Request Fulfillment processes, Service Catalog capabilities, and enterprise workflow automation across the organization.
• Roles & Responsibilities
• Responsibility for implementing and operating the supported solutions within the DevOps team.
• Ensuring implementation that stays close to the standard in order to avoid technical debt and make optimal use of platform enhancements.
• Developing high-quality, sustainable solutions with a forward-looking view across the entire product lifecycle.
• Responsibility for the security of the products and solutions to be supported.
• Close collaboration across teams and products with other ServiceNow product teams.
• Active contribution as a central part of the DevOps product team, including the integration of connected products and systems.
• Use AI technologies to fulfill role responsibilities, improve development, automate tasks, and enhance efficiency and quality.

Who can apply

• Completed a degree in Computer Science, Information Technology, Software Engineering, or a related field.
• 5+ years of professional experience and proven success as a ServiceNow Application Specialist / Developer with strong focus on Request Fulfillment and Service Catalog capabilities.
• Strong hands-on experience in JavaScript development, including object-oriented programming principles and ServiceNow scripting best practices.
• Deep expertise in Service Catalog, Request Fulfillment, Approval Workflows, Standard Change Requests, Notifications and Catalog Development.
• Strong knowledge of Flow Designer, IntegrationHub, Workflow Automation, Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions and Scheduled Jobs.
• Reverse engineering skills
• Deep understanding of system components and dependencies inside and outside ServiceNow (e.g., External Systems, MID Server, PowerShell integrations)
• Proven experience designing and implementing integrations using REST, SOAP and ServiceNow Import Set technologies.
• Experience working with the Configuration Management Database (CMDB), including data modeling, relationship management, data quality governance and configuration item lifecycle management.
• Experience working with Service Portal technologies (AngularJS, CSS) and Employee Center Pro, including customization, configuration and user experience optimization.

About ZEISS

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