Supervisor - Corporate Card Administrator

About this role

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Skills you'll use

What you'll do

• Lead and oversee the maintenance of cardholder accounts, corporate billing accounts, and programme hierarchies, ensuring data integrity and adherence to global policies.
• Manage and review the monitoring of centrally billed payment processes, ensuring timely settlement, proactive issue identification, and resolution.
• Supervise the administration of complex account updates (e.g., bulk name changes, significant company structure changes, large-scale hierarchical moves) and ensure operational efficiency.
• Serve as an escalation point for complex guidance on applications, card issuance criteria, credit limits, and transaction limits, ensuring consistent application of policies and risk mitigation.
• Develop and implement strategies to monitor, report, and remediate systemic cardholder delinquency issues, collaborating with relevant stakeholders.
• Lead and project manage rollouts of new divisions, sites, billing accounts, and significant programme expansions, coordinating efforts across multiple internal and external teams.
• Design, deliver, and oversee comprehensive training programs for cardholders and Programme Administrators, fostering continuous improvement and knowledge transfer across the team.
• Mentor and develop a team of Programme Administrators, fostering a culture of high performance, continuous learning, and professional growth.
• Identify, propose, and implement process improvements to enhance efficiency, accuracy, compliance, and cost-effectiveness within the programme.
• Manage strategic stakeholder relationships with and internal WPP teams, representing the programme in cross-functional meetings and initiatives.

Who can apply

• Skills & Competencies
• Need minimum 8+ years of experience into Corporate / Commercial Card administration (including team handling)
• Technical Skills
• Expert-level understanding of commercial card processes (T&E, P Card, Corporate Card), including market best practices, regulatory requirements, and industry trends.
• Advanced proficiency with Card administration, comprehensive reporting, complex applications, and strategic programme maintenance and optimization.
• Deep knowledge of WPP hierarchy setup, MCC controls, advanced card issuance policies, and intricate billing structures, with the ability to interpret and apply these to complex scenarios and guide others.
• Proven ability to manage and ensure data accuracy across multiple integrated systems, driving robust data governance and reporting.
• Experience with data analysis tools (e.g., advanced Excel, Power BI) for reporting, trend analysis, and performance monitoring.
• Behavioural Competencies
• Exceptional attention to detail with a strong focus on quality assurance, process integrity, and audit readiness.

About WPP

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