VWO

Customer Success Intern

InternshipHybridMumbai, Maharashtra3 months16K/mo2 openingsImmediate / Rolling

About this internship

VWO is hiring a Customer Success Intern in Mumbai — a hands-on, mentor-led internship built for students and 2026 freshers who want real exposure to customer success and support rather than a certificate-only programme. About the role As a Customer Success Intern at VWO, your core focus will be…

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Skills you'll use

Customer CommunicationCRM ToolsTicketing (Freshdesk/Zendesk)ExcelEscalation HandlingProduct KnowledgeSLA TrackingFeedback AnalysisDocumentationProblem Solving

What you'll do

Work on solving the customer's actual problem and then removing the reason they had to write in at all alongside the core team
Apply Customer Communication, CRM Tools, Ticketing (Freshdesk/Zendesk), Excel to live, production-facing problems
Document your work clearly for reviewers and stakeholders
Participate in reviews and act on the feedback you receive
Collaborate across engineering, product, design or business as required
Follow the team's quality, testing and documentation standards

Who can apply

Pursuing or recently completed any Bachelor's or Master's degree — B.A./B.Com/BBA/B.Sc/B.E./MBA all welcome
Graduating batch 2025, 2026 or 2027 — final-year students and recent graduates welcome
60% / 6.0 CGPA and above preferred; strong project work is considered alongside academics
Working knowledge of Customer Communication, CRM Tools, Ticketing (Freshdesk/Zendesk) (or a genuine willingness to learn them)
Exposure to Excel, Escalation Handling, Product Knowledge is an advantage
Clear written and verbal communication in English, and care with detail in your work
No prior work experience required — this is a fresher-friendly internship
Based in Mumbai, Maharashtra or willing to work from there for the internship period

Perks & benefits

Exposure to professional tools and workflowsPre-Placement Offer (PPO) opportunityFlexible working hoursNetworking with senior professionalsInternship Certificate

Interview & selection process

4 rounds — typical selection flow for this role:

1Application screening & resume shortlisting by the talent team
2Practical assignment or case study with a short walkthrough
3Discussion with the hiring manager on the role and your fit
4HR discussion — stipend, start date, expectations and offer

About VWO

VWO operates in the saas & enterprise software sector and has an active presence in Mumbai. Interns here are put on real work from the start, because the team's view is that the fastest way to learn a craft is to practise it under people who already do it well — not to watch it from a…

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