Middleware Application Support & Defect Management Specialist - VOIS

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Skills you'll use

What you'll do

• Manage and support middleware applications to ensure operational stability and service continuity.
• Lead and facilitate defect management and defect triage meetings, ensuring clear ownership and actionable outcomes.
• Coordinate with cross-functional teams and external partners to drive efficient defect resolution.
• Monitor, track and report defects using tools such as Azure DevOps (ADO), Jira and Microsoft Teams.
• Support standard operational processes while identifying, owning and resolving non-standard issues.
• Collaborate with stakeholders across delivery, testing and support functions to maintain quality outcomes.
• Apply knowledge of Software Development Life Cycle (SDLC) and Agile methodologies in day-to-day activities.
• Build effective working relationships to influence outcomes and resolve conflicts constructively.
• Explain technical processes and defect management practices to a broad range of stakeholders.
• Support Telecom OSS and BSS systems and contribute to end-to-end service assurance activities.

Who can apply

• Experience in Application Support and Maintenance within technology-driven environments.
• Strong understanding of Telecom domains with end-to-end OSS and BSS process knowledge.
• Working knowledge of Middleware technologies including WebLogic and TIBCO.
• Experience using Azure DevOps (ADO), Jira and Microsoft Teams.
• Knowledge of Power Apps and Power BI.
• Excellent verbal and written communication skills with the ability to engage stakeholders at multiple organisational levels.
• Strong facilitation skills with experience leading defect management discussions and driving resolutions.
• Understanding of Software Development Life Cycle (SDLC) and Agile delivery methodologies.
• Ability to work effectively under pressure while managing competing priorities.
• Strong analytical thinking, problem-solving skills and attention to detail.

About Vodafone Intelligent Solutions (VOIS)

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