ENGINEER - UNIFIED COMMUNICATIONS OPERATIONS - PuneVOIS

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Skills you'll use

What you'll do

• Provide end-to-end second line technical support for Unified Communications services, including data centre infrastructure such as Cisco Nexus 7K/9K, firewalls (ASA and Firepower), Catalyst switches and Cisco routers.
• Diagnose issues, identify root causes and resolve incidents within agreed service level agreements, acting as a high-level escalation point for customer-impacting incidents.
• Coordinate and manage vendor support engagements to ensure timely and effective resolution of complex technical issues.
• Support and implement change requests, including planning, risk assessment, testing and post-change validation to ensure service stability.
• Onboard new customers into the production environment through configuration, testing and accurate updates to inventory and knowledge databases.
• Generate and analyse daily signalling load and traffic reports across all nodes to improve performance indicators and service resilience.
• Support network platform ramp-up activities, including installation, configuration and coordination of setup tasks.
• Identify opportunities for operational automation as part of network transformation initiatives and collaborate with development teams to deliver measurable benefits.
• Maintain and continuously improve technical documentation, knowledge repositories and asset inventories.

Who can apply

• An experienced Unified Communications or network operations professional with strong expertise in Cisco Nexus platforms, firewalls (ASA/vASA) and enterprise routing and switching.
• Knowledgeable in routing protocols such as BGP, OSPF, MPLS and EIGRP, with a solid understanding of Linux system administration.
• Comfortable working with incident and monitoring tools such as Remedy, Netcool, Palladion, VoIP Future and Science Logic.
• Confident in communicating clearly with customers, vendors and internal stakeholders, both verbally and in writing.
• Self-motivated, adaptable and keen to stay current with evolving collaboration technologies and automation practices.
• Not a perfect fit
• Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

About Vodafone Intelligent Solutions (VOIS)

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