Implementation Project Manager

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Skills you'll use

What you'll do

• Own the project plan for each customer implementation—from kickoff through go-live and early value realization.
• Partner with the Technical Consultant to coordinate discovery, handoffs, testing, and deployment.
• Drive internal and customer-facing project meetings, track decisions, and follow up on action items.
• Manage project risks, escalations, and cross-functional dependencies.
• Provide clear, proactive communication to customers and internal stakeholders on status, timelines, and next steps.
• Ensure documentation is maintained and deliverables are tracked in tools like ClickUp (or equivalent).
• Continuously look for ways to improve project workflows, templates, and consistency across engagements.
• Support multiple customers and stakeholders across different time zones.

Who can apply

• 5+ years of experience managing customer-facing technology or software implementation projects.
• Experience working in global environments and coordinating with cross-functional and offshore teams.
• Proven ability to manage multiple complex projects simultaneously with strong attention to detail.
• Excellent communication, organizational, and stakeholder management skills.
• Comfort with ambiguity and proactive problem-solving mindset.
• Familiarity with project management tools (e.g., ClickUp, Monday.com http://Monday.com, Asana, Smartsheet).
• Background in industrial, manufacturing, or process optimization environments is a plus.
• PMP or equivalent certification is a plus but not required.
• What Success Looks Like
• Implementation projects are delivered on time, within scope, and with high customer satisfaction.

About UPTIMEAI TECH

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